Refund Policy

Welcome to Creatonix Digitech. We prefer to keep everything clear from the beginning. This policy highlights how payments and refunds are managed. It's written to avoid any confusion later and to make sure you know what to expect before we start working together.

Please go through it once before confirming our services.

Creatonix Digitech provides digital services such as digital marketing, design, development, branding, and strategy. Most of our work is customized and planned according to each client's specific goals and requirements; because of this, time, effort, and resources are invested right from the beginning of a project.

For this reason, refunds depend on the nature of the service and how much work has already been completed.

To start a project, we usually ask for an advance or upfront payment. This helps us assign the right team, plan the project properly, and begin work without delays.

Once the project has started, advance payments are non-refundable. This is because the work begins immediately in the form of planning, research, strategy creation, setup, or initial execution.

We consider a refund in the following situations:

• If the project is cancelled before we begin any work
• If we are unable to deliver the agreed service due to a reason from our side
• If a refund has already been clearly mentioned in a written agreement or proposal shared in advance

If a refund is approved, it will be calculated after deducting charges for any work already done and basic administrative costs.

Refunds won't apply in the following situations:

• If the work has already started or some part of the service is completed
• If marketing campaigns, ads, or promotions have already gone live
• For design, development, or content work, once it has been shared or approved
• If delays happen because we didn't receive timely responses, inputs, or approvals from the client
• For any third-party costs, such as ad spend, software tools, plugins, hosting, or domain purchases

These costs are non-recoverable once they have been used.

For monthly or retainer services like SEO, social media management, or ongoing marketing support:

• Payments for a month can't be refunded once that month has started
• If you want to stop the service, just inform us before the next billing cycle

This helps us plan our work properly and prevents extra or unnecessary charges.

If you decide to stop a project after work has started, we understand. By then, some work would already be done.

• We'll charge only for the work done till the project is stopped
• Any remaining amount will be adjusted based on that
• Once work is done or already in progress, the payment can't be returned.

This helps keep things fair on both sides.

If a refund is approved, we'll begin the process right away. In most cases, it takes about 7 to 14 working days to complete.

• The refund will be sent back using the same payment method that was used while making the payment, wherever possible
• The time it takes for the amount to reflect in your account may vary based on your bank or payment service provider

Please note that once the refund is processed from our side, we have limited control over the exact credit time. If there is any delay, your bank or payment gateway will be able to provide more information.

Payment or refund issue? Drop us a message and our team look into it.

• When you reach out, mention your project name, the service taken, and payment details so we can check the matter properly.
• We will review the information and speak with you if needed to reach a fair decision. Our team handles all such matters with care and within a reasonable time.

Clear communication on both sides helps avoid confusion and makes the process easier

From time to time, we may make small changes to this Refund Policy to reflect updates in our services or processes. Any changes will apply once they are updated on our website. We suggest checking this page occasionally so you're always aware of the latest version.

If you have any questions about this Refund Policy, you can contact us anytime through our official channels. We'll be happy to help and clear things up.